Ribbon Printers Direct
Part of Creative Printers of London (Est. 1986)
Terms & Conditions of Trading
Before you make a purchase, please observe our T&C’s as they are for the benefit
of both parties. Your order will be processed on the basis that you have fully accepted
our T&C’s, unless otherwise stated by us in writing. Reference to the ZX-
1) Print Quality
Although the print quality achieved when using our system is of high quality, some allowances to print quality should be made when printing ribbons of different colours, textures and finishes.
The print quality will depend on the quality of the ribbon you choose. The smoother the ribbon, the better the print quality. We find that printing on to satin ribbons produces the best quality.
We cannot guarantee quality of print on other types of ribbons.
Also, the opacity of the print (foil) will vary depending on the background of the
ribbon. With time, you will soon discover which ribbons work best with which foils.
For example, white print on a black ribbon may not appear as solid white and black
print on a white may appear dark grey. This is because the print colour (foil) deposits
a thin layer of colour and therefore this should not be compared to something like
screen printing where a heavier amount of ink is deposited, resulting in more dense
Please avoid very small print and images with very fine lines. Your clipart must be in distinct black and white with no greys or shades. Remember, if you take clipart from the internet for example, there will be a loss of quality when you save it and that could have a detrimental effect on your print quality.
The print quality may also differ depending on the weave of the ribbon -
You are advised to test print quality and durability on sample ribbons before ordering in larger quantity from your suppliers or carrying out printing jobs for your clients.
Whilst the ZX-
If you are purchasing foils from us to use on another ribbon printer (not purchased from CPL), then whilst we are happy for you to shop with us, we cannot guarantee the print quality on any other similar printer. Our 55mm wide foils have been specially designed to be used with our central fed ribbon printer and they are thus not suitable for use with other older left hand fed machines sold by others.
2) Tests on your own Ribbons
We can test/print free (on your own satin ribbons) for up to 2 ribbons, after which we do make a charge of 50p+VAT per ribbon. This amount will be refunded in full if you do decide to purchase our ribbon printer. For overseas, customer is responsible for postage charges, both ways. For domestic customers, please send a self-
3) What we are offering here
What we are offering you here is not just simply a printer but a total concept/package which is focused on your being able to print and supply ribbons to a mass market. The Package thus includes the concept, printer, support and guidance, access to foils, ribbons, vinyl, software and other materials. The support encompasses support either in person, via e-
4) Returns Policy
We follow all current legislation and are happy to take back your purchase if returned
to us within seven working days from the date of receipt of goods for ‘change of
In order for us to accept the above and offer a full refund, the goods must be unused, and any accompanying CD's or DVD's must remain unopened and any foils, ribbons etc unused. If these are opened or used, then it will be assumed that the customer has used the goods as they form an integral part of your product/package.
It is the customer's duty to ensure that goods are returned to us undamaged and packed such that any potential damage can be avoided. Customers must also inform us in writing or by e-
It is a condition of this contract that a purchaser of our products will bear the shipping costs of returning the goods to us within the above stipulated period.
5) Delays in shipping goods
No liability will be accepted by Creative Printers for lost orders as a result of delays in supplying foils, out of stock situations, shipping and postal delays etc.
For overseas customers, if you request goods to be shipped to you via standard Air Mail (Royal Mail), then please be advised that should goods go missing, astray or arrive damaged, then it can take 30 to 90 days to claim compensation from the Royal Mail. We always obtain proof of postage and our liability will end there -
The best shipping method is for you to order your goods via one of the larger couriers
such as 'FedEx' etc. If you have your own account with them you can ask them to collect
from us and settle payment with them directly or alternatively, we can arrange this
for you at extra cost. Goods sent by this method can easily be tracked online and
offer a more secure method of shipping.
Warranty will be considered void if any other material or foils are fed through the
Warranty will also become void if wrong foils are used on the wrong materials (eg.
Bumper sticker foil on ribbons and vice versa). Warranty is for 12 months on all
parts of the ZX-
If the ZX-
Warranty does not cover negligence , accidental damage or inappropriate use of the
Under the terms of this warranty, overseas customers must pay shipping costs both ways plus any local charges that may occur.
We are committed to ensuring that your information is secure. In order to prevent
unauthorised access or disclosure we have put in place suitable physical, electronic
and managerial procedures to safeguard and secure the information we collect online.
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Copyright 2013 CPL