Ribbon Printers Direct
Part of Creative Printers of London (Est. 1986)
frequently asked questions
To make you buying experience easy, we have listed some frequently asked questions
With answers. If you have a question which is not answered here, please us your query
we promise to get back to you same day, often within the hour, during weekdays.
Alternatively, you may talk to a real person by calling us on the phone numbers supplied on the
‘’ page. All out staff are fully trained to assist you with any queries which you may have.
Question: Do I have to use the entire width of the foil even if I am printing smaller
Answer: Well, we have two great solutions for you that will help you to save money and eliminate any wastage of foils:-
a) We are the
b) We were the pioneers in introducing the ‘multi-
We have the necessary technology in place so we can custom make a multi-
a) As the foil is fed through the machine for printing, it rewinds onto a waste foil uptake rollers at the back. During this process, the waste foil will crease as it rewinds onto the waste foil uptake roller. Therefore, if you were to turn it around as others suggest, you will get MISPRINTS because where the foil is creased, you will get bits of print missing! It simply is not practical to check each print -
b) If you were to follow the argument of others that you can turn the foil around on their machine, then there is another problem -
We would like to stress that we are basing this on facts because foils do crease leading to problems as described above. Turning the foil around depends on how wide your next job is! We feel, that with other machines, you will experience problems and it is not as straightforward as you may be led to believe it is. In light of this, we feel we have the perfect solution for you; central fed machine with 55mm and 110mm wide foils together with multi-
Question: What type of ribbon can I print onto?
Answer: Our ribbons printer works best on single or double faced stain ribbons. It will not print onto
grossgrain or other textured finished ribbons.
Question: What is the minimum and maximum size of ribbons can I print onto?
Answer: Our machine prints 15mm to 100mm wide ribbons. For ribbons narrower than 15mm, we will
supply you with a free adapter which will allow you to print 5mm, 7mm, 10mm and 12mm wide ribbons
Question: Can I print more than one ribbon at a time?
Answer: Yes, you can indeed! Using our optional multi-
ribbons of varying size, all at once! They can all have different messages, but the print colour will be
the same. We can also custom make a adapter for you based on your specific needs, please enquire.
your purchase of the ZX-
Answer: Yes, you can. Vertical print on a ribbon is often used for rosette tails.
Question: Can I print in any language?
Answer: Yes you can, providing you have the fonts installed on your PC. Many of our customers
around the world print in English, Spanish, French, Russian, Hindi, Arabic to name but a few.
Question: Can I print logos, designs and symbols?
Answer: Yes you can! It is this capability of being able to print logos and designs as well as
text in any language that makes the ZX-
Answer: Printed ribbons are splash proof but cannot be washed (apart from our washcare labels)
Question: Will the ZX-
free adapter to suit your country.
You will need to install a version of Windows too (not supplied here).
Question: What length of ribbon can I print?
Answer: Any length is possible. The ZX-
can be duplicated as many times as you like (providing you have enough foil)
the design software?
in the world. For this, you will need connection to the internet and we can then log into your PC
from here (with your password of course) and help you that way. Whilst we are helping you, we
can add messages on your notepad, which you can then save for referral, should that ever be
Question: How secure is Remote Assistance?
Answer: Very safe indeed. We give you a link to free software, you click on it and it will generate a
random password, which then issue to us. Using this password, we will be able to access your PC.
You will be able to see us moving your mouse and clicking on any relevant files. Please be assured
that we will not look in any other files, only those that are relevant for the task in hand. At every
stage, we will ask for your approval. You can disconnect us at anytime instantly. We will not be
able to log in again until you generate another password.
Remote Assistance is thus a perfectly safe method of offering distant support and it is widely used
IT companies around the world.
Question: If I require training after purchase, can I visit your premises?
Answer: Absolutely! Most people are happy to receive the printer by post and often start printing successfully within an hour of receiving it. However, if you feel that you may require hands-
Question: Do you supply foils and accessories?
Answer: Yes, we do and we keep large stocks in our warehouse for prompt shipment to anywhere.
Question: Do you supply ribbons?
Answer: We do not supply ribbons as they are widely available. With your purchase, we will even
give you details of recommended suppliers in the UK. Buying ribbons this way will enable you to shop around for best deals rather than being tied down to just one single supplier and end up paying extra to the middleman. It is for this reason why we give you a list of recommended suppliers.
For rest of the world, a simple google search will no doubt throw up quite a few suppliers in your locality.
Copyright 2013 CPL