Ribbon Printers Direct

Worldwide

Part of Creative Printers of London (Est. 1986)

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01708-731294

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Unlimited support if you need it

The ZX-40 Ultra Ribbon Printer arrives with an instruction manual and is very simple and  easy to use. But if you do find you nede some guidance on how to achieve the results you want then we are always very happy to help. Customer satisfaction is important to us so there is no charge and no limit to our after sales  assistance.

Available Monday-Friday, 9am-5pm (BST)

We support our customers in various ways including telephone, e-mail, instant chat, in person or via remote assistance.

Working together to help you get the best results

Remote support is an effective solution, no matter where you are in the world. You simply need access to a computer and the internet.  From any difficulties with loading the software or drivers, or problems with creating a design for example, we can step in and work with you. Once we have your approval to do so, we remotely log into your PC and rectify and issues. You will be able to see us moving your cursor as we make any required amendments.

Don’t worry, this is perfectly  safe method of offering IT help. You can disconnect at anytime and we will not be able to log in again until you generate another password.

We also offer support via our live chat window. This means an immediate response within office hours and save you the cost of a call or time spent waiting for an email reply. One of our experienced team will simply answer your questions in real time.

FREE training

We do understand that some people prefer practical, hands-on training when learning to use a new device. That’s why we provide free one-to-one training at our premises in Romford, Essex. Just let us know when would suit you and we can book a weekday training session for you. It should not take more than 60-90 minutes of your time.

Free training is available at the point of purchase or at a later date.

During the training, you will learn how to create designs, how to load the foil, and how to make adjustments to the settings and the printer driver. We will also show you how to print other items such as stickers, name tags and washcare labels.

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